FAQ

You will receive an order confirmation and a weekly update by email in regards about the order target. 

Once we hit the order target we will kickstart the production process. Throughout the production phase we’ll keep you updated with regular progress reports. You’ll know exactly when your product is being made and the estimated time for delivery. 

Colombia – $15.000 or Free shipping above €250

Rest of the World – €7 or Free shipping above €250
(Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Liechtenstein, Luxembourg, Monaco, Poland, Portugal, Spain, Sweden, Switzerland, Bulgaria, Cyprus, Jersey, Kosovo, Malta, North Macedonia, Norway, Serbia, United Kingdom, North America, Aruba, Australia, China, Curaçao, Hong Kong, Iceland, Japan, Malaysia, Mexico, New Zealand, Saint Martin, Singapore, South-Korea, Taiwan, Turkey, United Arab Emirates).

Colombia – 3-4 days unless stated 8 weeks after confirmation of sales target

Rest of the world – 7-15 days unless stated 8 weeks after confirmation of sales target
Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are not responsible for lost or stolen packages. All shipping services used by Coffee Clothing provide a tracking number and insurance of your package. We are unable to deliver to post office boxes.

Standard shipping
All orders in Colombia will be delivered with DHLExpress.

All orders in Europe and UK will be shipped with either UPS Standard or DPD. All orders in North America and Rest of the World will be shipped with DHLExpress.

All packages are traceable with tracking information and will be sent as soon as this is available.

All orders shipped to Colombia are on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the total order amount. 

For shipments to the rest of the world, customs, taxes, duties, and collection fees may still apply. All duties and/or taxes are the responsibility of the customer and are not collected by Coffee Clothing, nor are they included in the order total. Any applicable fees will be due upon delivery.

You will receive a shipping confirmation with tracking information to your email address when your order ships out, just as you would with an order for an in-stock item.

All items from the archive sale are final and non-returnable. On all items outside of the archive sale our regular policy as described below applies.

If for any reason you are not entirely satisfied with your purchase at coffeeclothing.co, you have the possibility of returning the products to us within 14 days of delivery. All items must be unworn in their original condition, with all original tags and packaging intact. Please send us an email, once we receive the returned item(s), you will receive your refund typically within 48 hours. We do not cover the shipment costs or customs charges for returning your order.

If you want to refund or exchange your order, please contact: [email protected]

All returns that are shipped back, following our return and exchange terms and conditions, will be refunded to the original form of payment. Shipping charges, customs, taxes, duties, and collection fees are not refundable.

If you received a damaged or defective product please contact us at [email protected], we will respond within 48 hours. We will find a suitable solution to make sure you will receive a new product in good condition.

We accept payments via iDEAL, PayPal, VISA, Master Card, Maestro, American Express and Shop/Apple/Google Pay.

email: [email protected]